Your Privacy Is Our Responsibility

1.1 Registration & Account Information

When you create an account at pklu, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Identity document details (National ID card or passport) — for identity verification
• Username and password (passwords are stored in encrypted form)

1.2 Financial Transaction Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket or Upay account number
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

Important: We do not store any full card numbers or banking passwords.

1.3 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Website browsing patterns and gaming activity
• Session duration and login history
• Geographic location (at country level)

pklu uses your information only for the following purposes:

• Account Management: For registering, verifying, and managing your account.
• Financial Transactions: For processing deposits and completing withdrawals.
• Customer Support: For resolving your issues and answering your questions.
• Security: For fraud detection, account protection, and preventing unauthorized access.
• Service Improvement: For improving the performance of our platform and the user experience.
• Responsible Gaming: For monitoring gaming behavior to identify problematic patterns and provide necessary support.
• Communication: For sending important service-related notifications (your consent is obtained before sending promotional messages).
• Legal Obligations: For complying with applicable laws and regulations.

3.1 Security Measures

pklu uses industry-standard security technology to keep your information safe:

• SSL Encryption: All our data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information is stored in encrypted form in the database.
• Firewall: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Our systems undergo regular security checks.
• Limited Access: Only authorized personnel can view your information.

3.2 Data Retention Period

We retain your information for as long as:

• Your account is active and you are using our services.
• It is required to meet legal, regulatory, or business obligations.
• It is required for dispute resolution or contract enforcement.

After an account is closed, we may retain certain information for a defined period as required by law. After that period, it is securely deleted.

pklu does not sell or rent your personal information. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

We work with certain trusted third-party service providers — such as payment processors, cybersecurity services, and technology support providers. These partners receive only the information necessary to deliver their specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable law. In such cases, we will disclose only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with relevant authorities where necessary to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

If pklu undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In that case, we will notify users in advance.

5.1 What Are Cookies

Cookies are small text files stored on your device that help our website remember your preferences and session information.

5.2 Cookies We Use

• Essential Cookies: These are necessary for maintaining login status and ensuring security.
• Functional Cookies: For remembering your language preferences and settings.
• Analytics Cookies: For monitoring and improving platform usage — these do not contain any personally identifiable information.

5.3 Cookie Controls

Cookies can be disabled from your browser settings. However, please note that disabling essential cookies may cause some features of our platform to stop working.

As a pklu user, you have the following rights:

• Right to Access: You have the right to know what information we hold about you. Upon request, we will provide you with a detailed summary.
• Right to Rectification: If any of your information is incorrect or outdated, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal or regulatory obligations.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be limited.
• Right to Withdraw Consent: If you have previously given consent for promotional communications, you can withdraw that consent at any time.
• Right to Data Portability: You can request to receive the information we hold about you in a structured format.

To exercise these rights, please contact us at [email protected]. We will process your request within a reasonable timeframe.

pklu is for users aged 21 and above only. We do not knowingly collect information from any minor. We verify age during the registration process.

If we become aware that a minor has created an account using false information, that account will be closed immediately and all collected information will be deleted.

If you believe that a minor is using our platform, please let us know.

Our platform may occasionally contain references to third-party websites or services. These third-party websites have their own privacy policies and we are not responsible for their practices or privacy conduct.

Our payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — are independent service providers. Their own privacy policies will apply when completing transactions. We recommend that you read those policies.

pklu reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a clear notice on our website.
• By sending a notification to your registered email address.

Continuing to use our platform after any changes will be considered your agreement to the new policy. You can see when the policy was last changed by checking the "Last Updated" date at the top of the policy.

If you do not agree with any changes, please contact us and consider the option of closing your account.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

We take your privacy very seriously and will do our best to respond to your request as quickly as possible.